ANDRE RAMPERSAD

Enthusiastic tech junkie looking to solve interesting business problems using emerging technologies.

Work Experience

Technical Client Support Analyst @ KUBRA

June 2017 - Present

  • Provided technical support to various government, utility, manufacturing and media clients across North America.
  • Programmed web and mobile payment and billing solutions. Used C#.NET, ASP.NET, MSSQL, HTML, CSS, Javascript, Java.
  • Specialized in Interactive Voice Response (IVR) technologies using ProNexus VBVoice (Visual Studio toolkit used to map IVR workflow).
  • Conducted feasibility analyses for integrating containerization technologies with existing infrastructure and applications.
  • Prototyped NLP chatbot leveraging MS Azure QnA Maker API in a 1 day Hackathon.

Junior Information Systems Analyst @ ABB Inc.

May 2016 - September 2016

  • Managed user access for North American employees in various software applications (Basware, Primavera P6, MS Project Server, Kronos).
  • Developed training materials and launched an organization wide training workshop for the ServiceNow platform.

IT Support Technician @ Sheridan College

September 2015 - May 2017

  • Deployed Virtual Desktop Infrastructure client applications to staff and student computers.
  • Provided on-site and remote technical support for hardware, software, and network issues.
  • Configured, installed and provided support for laptops and workstations using disk imaging software.

Key Skills

  • C#
  • VB.NET
  • Java
  • C/C++
  • Powershell
  • SQL
  • HTML
  • CSS
  • Javascript
  • Bash
  • Linux
  • Docker
  • Firewalls
  • Server 2019
  • DevOps

Core Values

  • Creativity
  • Curiosity
  • Community
  • Innovation
  • Integrity
  • Respect

Projects

Jenkins (demo available)

  • CI\CD server hosted in a Docker container
  • Created pipelines to fetch a repo upon a commit trigger, evaluate test cases and deploy to production
  • Performs credential injection in certain projects

    • MusiQ (demo available)

  • Responsive web application that democratizes music selection at gatherings - all patrons can interact with a playlist on any internet connected device (network independent)
  • Containerized application that is run in a Docker container
  • Built using NodeJS, ExpressJS, Pug, NoSQL, Google Cloud Platform(Firestore)
  • CI/CD pipeline automatically builds, tests, and deploys container to production.

    • Portfolio and Tech Blog (demo available)

  • Containerized portfolio site initially created to test pipelines and workflows with Jenkins
  • Containerized tech blog site to serve as reference materials for myself and others

    • Sophos Unified Threat Management (demo available)

  • Hosted in a Hyper-V VM on MS Server 2019
  • Able to route requests for multiple virtual webservers that are hosted within docker containers on a single physical machine.
  • Generate real-time notifications and email daily executive reports on network security health.
  • Able to establish VPN connections to personal network through any telecom device with SSL capabilities.

    • Containerized Media Server Stack (demo available)

  • Developed a docker compose script to orchestrate a multi-container media stack over a virtually defined network.
  • I was able to leverage my home media server to watch Game of Thrones on my phone during a thunderstorm in Thailand.

    • Education

    Sheridan College

    Advanced Diploma in Software Development & Network Engineering

    September 2013 - December 2016